Cancellation & Refund Policy

WanderLux acts as a travel concierge: we plan and coordinate your trip, but the underlying reservations (flights, hotels, tours, and similar) are made with individual suppliers, each of which sets its own cancellation and refund terms.

Supplier bookings

Cancellation windows, change fees, and refund eligibility for any flight, hotel, tour, or other reservation are set by that supplier, not by WanderLux. We will tell you what a supplier's cancellation and refund terms are before you commit to a booking, and those terms apply once the booking is made. Many travel bookings, especially at a discount, are non-refundable or come with strict change fees — we recommend travel insurance for any trip where this matters to you.

WanderLux planning & consultation fees

If WanderLux charges a separate planning, consultation, or concierge fee for its own services, the cancellation and refund terms for that fee will be disclosed to you in writing before you pay it, and will be summarized here once that fee structure is finalized.

Cancelling a request

To cancel or change a request you have made through WanderLux, contact us as soon as possible at info@wander-lux.ca. Earlier notice gives us the best chance of avoiding or reducing any supplier cancellation fee on your behalf.

How refunds are issued

Where a refund is due from a supplier, WanderLux will coordinate with that supplier to process it. Refund timelines are set by the supplier and its original payment processor, and can take longer than the initial booking.

Questions

If a cancellation or refund situation isn't covered above, email info@wander-lux.ca and we will work through it with you directly.